Shipping policy
Thank you for shopping with Elysian Gems. We are dedicated to ensuring that your order is shipped promptly and securely. Please read the following shipping policy to understand how your order will be processed and delivered.
Order Processing:
- All orders are processed within 4-5 business days (excluding weekends and holidays) after receiving full payment.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
- We offer standard shipping for all orders. Shipping times may vary depending on your location and the shipping carrier.
- We also offer expedited shipping options for an additional fee. You can select your preferred shipping method at checkout.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order and your location. Shipping costs will be displayed at checkout before you complete your purchase.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment.
Delivery Timeframes:
- Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided to you at checkout.
- Please note that delivery times may be affected by factors beyond our control, such as weather, holidays, or customs delays.
Shipping Restrictions:
- We are unable to ship to P.O. boxes or APO/FPO addresses at this time.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to shipping restrictions or issues with payment processing.